| 1. |
Click on the yellow "Click Here" button  |
| 2. |
In the new window, please enter your name and required information so we can identify you and assist you better. (How to connect live Agent ?) |
| 3. |
Choose an agent from the drop-down list and click on the same "Click Here" button. If there are no agents you may press F5 to refresh with window to show you the latest agents waiting to help you. (How to connect live Agent ?) |
| |
You can call the office at 510-632-8021 or 866-994-6367 |
| 4. |
You will be asked to download a client from Citrix. Please allow the download. |
| 5. |
You will be asked for permission to allow the sharing of your screen. Please allow it. |
| 6. |
Wait a few seconds and an agent will assist you. |
